Inquiry

General Terms and Conditions (template Dehoga)

SCOPE OF APPLICATION
1.1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and other hotel services (hotel accommodation contract).
 1.2. The prior written consent of the hotel is required before the rooms can be sublet or re-let or used for purposes other than accommodation.
 1.3. The customer’s general terms and conditions only apply if this has been expressly agreed in writing beforehand.

CONCLUSION OF CONTRACT, PARTNERS, STATUTE OF LIMITATIONS
 2.1. The hotel is free to confirm the room booking in text form.
 2.2. The contractual partners are the hotel and the customer. If a third party has ordered for the customer, they are jointly and severally liable to the hotel together with the customer.
 2.3. All claims against the hotel expire one year after the start of the statutory limitation period. Claims for damages become time-barred in five years. The shortening of the limitation period does not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

SERVICES, PRICES, PAYMENT, OFFSET
 3.1. The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
 3.2. The customer is obliged to pay the applicable hotel prices for rooms provided and for other services used. This also applies to services and expenses of the hotel arranged by the customer for third parties. The agreed prices include the respective statutory sales tax.
 3.3. The hotel can make its approval of a subsequent reduction in the number of booked rooms, the hotel’s service or the length of stay of the customer dependent on the price for the room and/or for the other services of the hotel increasing.
3.4. Hotel invoices are payable without deduction within 14 days of receipt of the invoice. In the event of late payment, the hotel is entitled to charge a lump sum (surcharge for late payment, processing fee) i. hv 25.00 euros to be charged.
 3.5. The hotel is entitled to demand an advance payment or security deposit from the customer upon conclusion of the contract.
 3.6. In justified cases, eg the customer is in arrears with payment, the hotel is entitled to refuse further services.
 3.7. The customer can only offset or set off against a claim of the hotel with an undisputed or legally binding claim.

WITHDRAWAL BY THE CUSTOMER (CANCELLATION, CANCELLATION and NoShow)
 4.1. Cancellation by the customer of the contract concluded with the hotel requires the hotel’s consent in text form. If this does not take place, the agreed price from the contract must be paid even if the customer does not make use of the contractual services.
 4.2. If a date for free withdrawal from the contract has been agreed in text form between the hotel and the customer, the customer can withdraw from the contract up to that point without triggering payment or damage claims by the hotel. The customer’s right of withdrawal expires if he does not exercise his right of withdrawal to the hotel in text form by the agreed date.
4.3. In the case of rooms not used by the customer, the hotel must offset the income from renting these rooms to other parties. If the rooms are not rented out elsewhere, the hotel can charge 100% of the contractually agreed remuneration.
 4.4. A right to withdraw from the contract concluded with the hotel expires two weeks before the contractually agreed day of arrival. Note: According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day right of withdrawal does not apply to hotel bookings. The cancellation conditions of the hotel apply, they say: 30 days for arrival date the cancellation is for free, under 30% the clients gets 50% refund, under 14 days 20% of the total amount.

WITHDRAWAL OF THE HOTEL
 5.1. If it has been agreed in text form that the customer can withdraw from the contract free of charge within a certain period, the hotel is also entitled to withdraw from the contract during this period (e.g. non-compliance with contractually agreed advance payment).
 5.2. If the hotel withdraws with justification, the customer is not entitled to compensation.

ROOM AVAILABILITY, DELIVERY AND RETURN
 6.1. The customer does not acquire any right to the provision of specific rooms unless this has been expressly agreed in writing.
 6.2. Booked rooms are available to the customer from 3:00 p.m. on the agreed day of arrival. The customer has no right to earlier availability.
 6.3. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 10:00 a.m. at the latest. After that, the hotel can charge 50% of the full accommodation price (list price) due to the late vacating of the room for its contractual use up to 2:00 p.m., after that 100%.

LIABILITY OF THE HOTEL
 7.1. The hotel is liable for its obligations under the contract. Customer claims for compensation are excluded. Excluded from this are damages resulting from injury to life, limb or health if the hotel is responsible for the breach of duty, other damages which are based on an intentional or grossly negligent breach of duty by the hotel and damages which are based on an intentional or negligent breach of typical contractual obligations of the hotel. Should disruptions or defects occur in the hotel’s services, the hotel will endeavor to remedy the situation if it becomes aware of it or if the customer complains immediately. The customer is obliged to do what is reasonable for him to remedy the disruption and to keep possible damage to a minimum.
7.2. The hotel is liable to the customer for items brought in according to the statutory provisions. Thereafter, liability is limited to a hundred times the room price, but no more than €3,500 and, in contrast, for money, securities and valuables, no more than €800. money,
 7.3. If the customer is provided with a parking space in the garage or in a hotel car park, even for a fee, this does not result in a custody agreement. The hotel is not liable for the loss of or damage to motor vehicles, trailers, motorcycles or trailers parked or maneuvered on the hotel property and their contents, except in the case of intent or gross negligence.

FINAL PROVISIONS
 8.1. Changes and additions to the contract or these General Terms and Conditions should be made in text form. Unilateral changes or additions by the customer are invalid.
 8.2. The place of performance and payment is the location of the hotel.
 8.3. German law applies. The application of the UN sales law and the conflict of laws or similar is excluded.
 8.4. Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In addition, the statutory provisions apply.

Klein Glien as of August 2023

In addition, the following applies:

General Terms and Conditions
for the use of the Lodgit Online Booking System by guests

effective as of 07/31/2024

1. Scope

These general terms and conditions are in effect for self-bookings via the Lodgit online booking system, which can either be accessed through Lodgit.com or through lodging establishments’ websites in which the system has been integrated.

2. Contractual relationship with the operator of the Lodgit online booking system

a) The provider of the Lodgit online booking system is the company named Lodgit Hotelsoftware GmbH, Barfußgäßchen 12, D-04109 Leipzig, Germany. Further provider data: VAT ID number DE180664615, telephone +49 341 420 6944, fax +49 341 4783 9020, CEO Herbert Stegfellner, German Commercial Register: Amtsgericht Leipzig HRB 30141. There are no agencies in other member countries of the EU or elsewhere in the world.

b) Lodgit offers you, the guest, the opportunity to book (travel-related) services from third parties through the Lodgit online booking system. Lodgit offers no own services directly relevant to travel and accommodation. Upon effectuating a booking, the only arising contractual relationship is hence a brokerage agreement upon which the provision contained within Article 651a et seq. of the German Civil Code (BGB) do not apply.

3. Booking
a) Each booking is forwarded to the respective lodging establishment as a communicating messenger in your name.

b) The brokerage carried out by the Lodgit online booking system is free of charge for the guest. The resale of accommodations booked through the Lodgit online booking system is hence prohibited. Furthermore, the further brokerage of contingents of accommodation to third parties and at higher prices than those offered through the Lodgit online booking system also forbidden. Lodgit reserves the right to disable customer access in case of transgression. The cession or sale of the claim against the lodging establishment is unacceptable. The lodging establishment is entitled in such a case to cancel the booking, especially if the guest supplied fallacious information concerning the type of the booking or payment when ceding or selling to the third party.

4. Contract and payment
a) The contract governing the respective service is immediately enabled between you and the lodging establishment of your choice upon carrying out the booking. The price for the accommodation and additional services, as the case may be, which is confirmed in the Lodgit online booking system is to be paid directly to the lodging establishment. The special payment methods that may be offered in the Lodgit online booking system such as PayPal or Moneybookers directly forward the payment to the lodging establishment, should the latter have concluded a separate agreement with these payment processors. All claims and duties arising from the accommodation contract, especially any claims and duties provided by Article 651a et seq. of the German Civil Code (BGB), exist directly and exclusively between the booker and the chosen lodging establishment.

b) The reservation of the accommodation comes into effect upon booking and is valid without booking confirmation. The booking confirmation appears on screen and can be printed. It is also transmitted to the customer by email. Due to technical uncertainties however, Lodgit is not in a position to verify the delivery of the email confirmation. This does not affect the validity of the booking.

5. Booking guarantee
a) The booking guarantee will be maintained in effect by the lodging establishment until the day of arrival as well as through to entire following night. In case of a cancellation past the deadline or non-appearance by the guest on the date of arrival agreed upon, the lodging establishment is entitled to the billing of the accommodation costs. Further cancellation conditions are also contained within the establishment’s terms and conditions, which are displayed to you along with the present terms and conditions.

b) For package deals and prices attached to specific conditions, the lodging establishment’s cancellation conditions are in effect; services from third parties that may be part of the package deal (e.g. tickets for shows) can no longer be cancelled free of charge.

6. Modifications and cancellation
a) In order to avoid misunderstandings, all applications for modifications or cancellations on the part of the customer shall be directly addressed to the lodging establishment. The decisive criterion for the punctual modification or cancellation is the receipt of the request by the respective lodging establishment.

b) In the case of a timely cancellation, you will receive a confirmation of cancellation from the respective lodging establishment. In the case of a cancellation past the deadline, the customer will receive a notification by the lodging establishment, whether a cancellation is still possible or not. The establishment then decides how high a cancellation fee it will charge. In the case of premature departure of the premises, the lodging establishment is entitled to charge for losses that it may have incurred.

7. Establishment ranking and data
The internationally widespread star ranking offers a nonbinding indication of the lodging establishment’s standards. The star ranking displayed here originates from the lodging establishment’s self evaluation, which may be verified by the Lodgit online booking system according to its own evaluation system, as well as reviews collected from guests. Additional data and descriptions of the lodging establishment originate from information supplied by their operator.

8. Contractual agreement on unit prices
a) All prices of the Lodgit online booking system represent the unit prices agreed upon in contract and are in effect for all bookings carried out through the Lodgit online booking system.

b) The booking is carried out to the respective current day price available for the selected data in the Lodgit online booking system. Available last minute, seasonal, weekend or otherwise special prices are calculated automatically upon booking. The binding unit prices are guaranteed by the lodging establishments for each booking.

c) Varying price units may be given for the accommodations offered in the Lodgit online booking system. These may be calculated per unit, per night or per week and a may depend in part on the number of guests (such as in the case of holiday apartments). Furthermore, the prices may include some additional services such as breakfast, but extras can also be booked along manually. The lodging establishments are required by law and by the operator of the Lodgit online booking system to display the respective total price including taxes. The price displayed however is provided solely by the renting lodging establishment. Please notify us in case of discrepancies. Taxes and other levies due on the prices from foreign lodging establishments are calculated depending on the respective local conditions. The prices for lodging establishments located in Germany always include the statutory value added tax.

9. Privacy policy
The information supplied by the customer will be electronically processed by the Lodgit online booking system. This information will all only be passed on within the scope of the necessary handling required for booking. Any other sharing of information will only happen as long as the customer has given permission to do so. As a matter of fact, the legal data protection provisions are abided by during data processing. This means that your personal data is usually kept for up to 60 days after your stay. Lodgit will not share your information with any third party or otherwise use it without your explicit consent. If information is collected and passed on for the sake of statistics, none of it will contain any personal data.

10. Miscellaneous
All data has been compiled with the greatest care. However, the liability can be assumed for mistakes made during data entry or data transmission. Borrowing data and placing it on other media, even if only in part, or the use of it to other ends than those meant here, is only allowed with explicit permission from Lodgit.

German law is in effect. The place of fulfillment is Leipzig. In a case of merchants or individuals who do not have a general German legal domicile, Leipzig is agreed upon as legal domicile. In any other case, the legally provided legal domicile is in effect.

The use of the pages of the Lodgit online booking system as well as their content is only allowed for the individual query of accommodation bookings. Automated queries are not permissible. We shall also like to mention, that our data material is protected by copyright and that its reproduction is forbidden (especially by means of automated so called scraping). Particularly inadmissible is the use of our data material (especially search results) with the goal of further brokerage.

Links to the websites of other businesses (third party providers) are all only displayed on this website in the interest of the user. If you click on one of these links, you leave the web site of the Lodgit online booking system.

We have no influence on the content of the websites of third party providers. As such, we cannot accept any liability for this foreign content. A permanent and constant supervision of the contents of the linked websites without any indication of a violation of the law is deemed unacceptable. We will remove the infringing links as soon as such a violation is discovered.

Accessing the web site of the third party provider by clicking on a link on this website is carried out at the user’s own risk and responsibility.

The lodging establishment carries the responsibility that his terms and conditions with the guest do not collide with the present terms and conditions. Should this inadvertently be the case, the lodging establishment guarantees the unlimited validity of the present terms and conditions with regards to the guest.